FAQs
Registration & Login
How do I register to access the rewards program?
If your store has been approved to take part in the promotion, you can register online by heading to the login page at www.mauijimrewards.com and selecting ‘Register’.
Complete the online registration form, which will include entering your Maui Jim account number and postcode, nominating your own password, and selecting ‘Register’.
A registration confirmation email will be sent to you. Simply click on the confirmation link in the email to activate your account. It may take 5–10 minutes for your registration email to arrive. If after this time it has not come through, please check your junk or spam folder before reaching out to Maui Jim for further assistance.
I have registered but I cannot login?
It is likely you have not verified your account. Ensure you have clicked on the verification link in the registration email sent to you upon your first online registration.
I have forgotten my password. How do I update it?
You can reset your password by selecting the ‘Forgot Password’ link on the login page.
You will be prompted to enter your email address. Once submitted, the system will send you a link to reset your password.
What is the difference between registering as a manager or sales associate?
As a manager, you can view other staff members’ sales/entries within the store. As a sales associate, you can only view your own sales.
If you believe a manager has been incorrectly registered or changes are required, please contact Maui Jim customer service.
A staff member has left during the promotion, what should I do?
If a staff member has left during the promotional period, please contact Maui Jim and their sales/profile will be removed. Sales from staff members who have left cannot be transferred.
Submitting & Redeeming
How do I enter/submit a sale?
Log in to the online rewards platform and head to the ‘Add New Sale’ section. Ensure you complete all dropdown sections and fill in all relevant details correctly.
If you are having trouble entering from your laptop/desktop, you can also enter via your smartphone. This gives you the option to access your phone’s camera when you hit the ‘Upload’ button, allowing you to take or upload a photo of your receipt which will then be attached to your sale upload.
Upload your receipt and hit submit.
Note: Receipts are only required for non-prescription sales.
How do I upload a receipt?
If you are using the platform on your desktop, simply save the receipts as files on your computer and upload the receipt by clicking the ‘Upload Receipt’ button.
If you are using your smartphone, clicking the ‘Upload’ button will take you to your photos, where you can either take a photo of the receipt or select an existing image.
Note: If your camera displays a black screen when trying to take or upload a photo on your smartphone, ensure you have allowed camera access for your browser within your phone settings.
I have multiple products on the one receipt; can I upload them in bulk?
To ensure thorough security checks, each sale must be entered separately. You can, however, re-upload the same receipt if it contains multiple items.
Only the details of the sale entered into the dropdown section will be reviewed for each submission.
How long does it take to have my claims approved?
Once a sale is uploaded, it will be reviewed individually, and final approval will be given at the conclusion of the promotion.
What if my entry or receipt is rejected?
If one or more of your entries have been rejected, you will receive an email with the rejection reason.
Often this occurs because some information is missing from your receipt, so please ensure all relevant details are visible before uploading. These include:
- Date
- Product name and number
- Price
- Receipt number
For prescription entries, Maui Jim will review all submissions against internal records. If internal records do not match the submitted entry, the claim will be rejected.
How do I redeem my prize/s?
At the conclusion of the promotion, your selected prize will be sent directly to your email.
You can check your earned prize at any time by viewing the ‘Prize Earned’ section of the platform.
What if I want to change my prize selection?
You can update your prize selection at any time by clicking on the ‘Change My Prize’ section of the platform.
Once the promotion has closed, prize selections can no longer be changed.
What if I chose the 14+ point prescription prize option and I didn’t reach 14 points?
At the conclusion of the promotion, if you selected the 14+ point prescription option and did not reach 14 points, your prize will automatically revert to the 7+ non-prescription prize option and be allocated accordingly (provided you achieved 7 or more points).
I work across multiple stores, can I add my points together?
If you work across multiple stores within the same account group/chain, you can combine your points.
You will need to add your additional stores via the ‘Manage Account’ section of the portal. Once added, simply select the relevant store from the ‘Select Store’ dropdown within the ‘Add New Sale’ section when entering sales.
I am a manager; can I delete or change other staff members’ sales?
As a manager, you can view all staff member sales; however, you will not have the ability to delete or edit anyone else’s sales other than your own.
If you believe there has been incorrect or fraudulent activity within your store, please contact Maui Jim customer service immediately for further investigation.
How do I know the information I share will be secure?
Both Maui Jim and iGoDirect’s privacy policies can be viewed below. These outline the relevant data protection and security measures in place to ensure uploaded data remains secure and private.
I need help with something else, where do I go for assistance?
For any questions relating to the rewards platform, you can contact support directly via the ‘Support’ feature on the site.
Enter your question and one of our customer service team members will respond as soon as possible.